This is the best car dealership ever!
Great folks to work with!!! From Sales to Service and Parts.
On Monday February 5th, I went to Jack Taylor's Alexandria Toyota to test drive a RAV 4 Hybrid. Simpy Behl, my long time, Service Coordinator set up an appointment for me. I was driving an 11 year old Camry Hybrid which I purchased from Alexandria Toyota in 2007. Over the years I have had the experience of receiving concierge level of service for my Camry and I have to say Simpy has treated me royally so I knew she would connect me with a good sales person. And she did just that. I was introduced to Jaime Carmona, a man of many talents who is fluent in Spanish and English. I told him I wanted to test drive a RAV 4 Limited which I had seen the previous week at the Washington Auto Show in D.C. Convention center. I went there only to test drive this RAV and I also wanted to test drive the 2018 Camry Hybrid for comparison purposes. Jaime took me out on the road and he patiently explained all of the bells and whistles of the very new 2018 RAV 4 Limited with over 15,000 computer chips in it which makes the car a technological miracle.It has every thing and it was fun to drive. Again I went to test drive but found at the end of the test drive of three different vehicles that this Limited was the car for me. Jaime was both patient and informative. He printed out specs and prices. Limited is not cheap (nor should it be) and then we began to talk final price. He went away; he came back; he went away again. We were getting closer to the right price and the affordable price. Then appeared another patient and I would say highly professional Alexandria Toyota Manager by the name of Yared. He introduced himself, shook my hand and listened patiently to my concerns. And he offered a reasonably good price. I thought I like this guy. Then Yared asked if I had a vehicle for trade. I did. I gave him the key to my 2007 Camry Hybrid top of the line with 90K miles on it. He inspected it, drove it and came back and made me an offer higher than I expected. Remember I went to this dealership to test drive a Limited, only test drive. His offer was good. It brought the bottom line to a far more reasonable level. I thought I like this guy even more now. Jaime Carmona was standing right behind Yared listening to our conversation. Things were becoming more and more appealing even though I did not go there to buy. Yared was always professional never pushy. He explained the next step IF I wanted to move forward. I called my financial advisor explaining the price breakdown. I even told him I could buy a RAV 4 XLE for less money but he said, "No, get the Limited".And I did. They ran a credit check which turned out to be fine. I got great terms for a loan from Toyota Motor Finance. I was thrilled, a bit nervous but still very, very happy with my new RAV 4 Limited. Yared and Jaime made sure the new car was prepped and ready to go. It was a long day which came to a close with a very happy ending. I drove off in my brand spanking new 2018 Limited. The experience with Jack Taylor Alexandria Toyota is fabulously unique. Everyone is friendly and helpful and no one is pushy. I totally recommend this dealership to anyone, female or male, who wants to purchase a new Toyota or even a previously owned Toyota. They have both. This whole Alexandria Toyota team strives for the best customer service available anywhere in the nation. Go for it! You will not be disappointed. Ask for Jaime Carmona! And Yared, General Manager, will get you the price you want and can afford. Once you have bought it, take it to Simpy Behl in the Service Department for the best auto service ever. Another Satisfied Customer.
Go see Gary Rogers if you are looking to purchase a car! He doesn't play games, laid back not pushy, great sense of humor, and offers a great price and deal! It was the smoothest and least stressful car buying experience I've ever had. I would highly recommend him! He is the BEST! Also service is pretty good, busy most of the time but that's to be expected.
Your service technician did a great job repairing our Toyota Avalon. The car runs smoothly and we are pleased to know that only genuine Toyota parts were used for its repair. We feel that he is very knowledgeable and committed to providing excellent service. In the future, we will be returning to you for our car service needs. His work quality and attention to details make us very comfortable in having our car repaired at your dealership.
In the past week, I've had the pleasure of interacting with the service, rental and sales departments at Jack Taylor Toyota and the customer service in all three has been wonderful.Service advisor Labaran Hawkins deserves a special thank you. When I brought in my twenty year-old Corolla, he was thorough in diagnosing the issues and patient in communicating my options. While he could have earned a large commission had he advocated repairs, he told me truthfully that doing so would not add to the value or reliability of the car.Nadir, Curtis and DeAndre helped me with a rental car and were equally responsive when I had questions.On Friday, I test drove a car at a different dealership but was underwhelmed by the sales associate. It made me appreciate more the service I received from Mr. Hawkins and his team in the past. I therefore ended up test driving and purchasing a car from Shoukat Achagzai at Alexandria Toyota the next day. Mr. Achagzai was knowledgeable and responsive to questions without being overbearing.