I've had a good experience at Jack Taylor Toyota for the most part. I bought my 2018 Camry in October of 2017 and it was a pretty good experience. Regarding the service department, I have never had any issues there. Their location is great because every 5,000 miles when I come in to get my check up, I can just cross the street and go to the starbucks. Overall, this is a solid dealership.
I just bought my second car from Jack Taylor Toyota. Great sales team, very fair pricing, and they make you feel like an appreciated and respected customer. Also, the finance process and the team are fast, efficient, and right on the money.
Have been taking my 2008 RAV-4 to Jack Taylor's for service over the past five years. I deviated from that once, by trying out a local auto repair shop for my 90k service after it was recommended by several neighbors. I thought positively about giving my business to a small business, but when they identified a costly repair, I took the car to Jack Taylor's for a second opinion. The service team confirmed the repair needed to be done, but their price for that was $1300 compared to $2400 ... and their rates for the 90k service were about 50% cheaper as well. Between that and the consistently prompt and friendly service, I have become a loyal service customer. I have only ever had great experiences at Jack Taylor's, and absolutely love working with Regina, Labaron, and Manny in particular.
I wanted to take a few moments to share our car buying experience at Alexandria Toyota. From the moment I requested a test drive, and from the first conversation with Nick Zavala, I knew this was going to be a different experience. What shone through brighter than anything was the professionalism and attention to detail that remained until I drove the car off the lot. The thing I like most is that at no time did I feel any pressure to buy a car. NIck Zavala got the car ready for the test drive before we arrived, carefully explained the features of the car, and patiently guided us through the buying process - knowing when to give my wife and I space to consult and knowing when to be available to answer questions. I HIGHLY recommend Alexandria Toyota and Nick Zavala. Also a special thank you to Daniel Gajramsingh in finance. I will definitely return to this team to buy my next car, and point anyone who asks in their direction. If you are in the market for a new or used vehicle, give them a call.