I had brought my vehicle into the Bernardi service center for a state inspection. What I witnessed was a very busy service center with many employees and customers. I was shocked to see how fast pace attentive and friendly the staff was.While waiting for my inspection to be done I was approached by a man wearing a shirt a tie unlike the other employees ( assumed he was a manger ) He said good morning with a smile he then proceed to walk over to another customer a older women to explain the noise was due to a plastic shield and that she did not need brakes! She was admit that the other company tried to sell her brakes. The man explained to her you do not need brakes and that he apologized for the other company then he proceeded to take her to the repair area. The women came back over to the waiting area where I asked her what was the deal with her brakes were? That I overheard her conversation she was so delighted and that man come to fid out he had given her a business card ( He is the Director named John Dowdan) In a world were honesty and acts of kindness are a lost art this man was kind and professional. No wonder why the staff seemed friendly and kind.
DO NOT WASTE YOUR TIME AND DO NOT GO THERE.
Went there to buy Toyota Care Plus for my 2014 Toyota Tundra Limited .First I went to srvice department and told them that I want to buy Toyota Care package .He said that I have to go to Financial department ,went there waited for financial department manager about 30 minutes ,not a big deal . Manager said ,I do not know how to process this ,never done toyota care plus . He told me that he will need to make a phone call to Toyota ,but he is busy know and I will need to wait at least for 2 hours and suggested me to go to dealership where i purchased my car .I said that I will not wait for 2 hours so he can make a phone call and I left . Went to Wellesley Toyota dealership service department and bought Toyota care plus under 10 minutes .
DO NOT GO TO BERNARDI TOYOTA ,SAVE YOUR TIME AND GO TO WELLESLEY TOYOTA.
We recently had a very bad service experience with another Toyota dealership. After speaking with Toyota headquarters, they agreed to have different dealership fix the problem. We had no prior experience with Bernardi Toyota. We were pleasantly surprised with the service and care we received at Bernardi. John Dowden, the Service Manager, personally handled the issues, kept us informed of what was happening and what they found. Our experience was everything you would like to get from a dealership when you bring a car in for service. Communication was excellent, but most of all, we appreciated the honesty about the situation. We will drive the few extra miles to come here.
My credit is horrible. Had a recent repossession but Jason and Sam were able to get me into a decent used car with manageable payments. Probably the most painless car buying experience ever. And when you have credit like mine buying a car is nerve-wracking. Jason and the folks at Bernardi some good people.
From the first phone conversation I had with their internet team and the continued follow up answering my emails with the concerns I had I knew I had to visit Bernardi Toyota. When I arrived the car we had been discussing was pulled up everything we worked out was honored, I cant stress enough how painless this dealership made for me, Brandon and Aydin were both knowledgeable and polite. I wouldn't go anywhere else to buy a car if you are in this dealers area and I will be referring everyone I can.
Great experience working with Marc Ehrgott when a 2015 Toyota Corolla was purchased in November, 2014. No sales pressure and great service delivered (pre sale, during sale, and post sale). Bernardi Toyota honored an Edmunds.com sales price which was very aggressive pricing which probably yielded little to no margin for the dealer.
Overall, a very good experience. Bernardi Toyota is a recommended dealership in the MetroWest Boston area for service, sales, and price.
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