My wife and I bought a RAV-4 about a year ago from Jack Taylor's Alexandria Toyota. I could not have been more impressed with the process. Louis was our sales rep and there was no pressure buying from him. We told him we were going to go test drive other brands and he was understanding and eventually we came back due to the customer service. When we bought the vehicle, Jack Taylor's was the closest dealer to where we lived. Now it is not and we took it somewhere else for the ToyotaCare service one time, but will not stray again. Even for free service, Jack Taylor's goes above and beyond with honesty and integrity. We will drive 30 minutes extra to make sure that we feel like the dealership cares about us and does the job right.
Had to get my car serviced and a few concerns and felt horrible that I'd waited so long to get them RE-checked. I had had another place take a look...
Great customer service,very helpful staff,good location,reasonable prices,most of all lots of smiling faces.
For 24 years my family has been buying cars from Alexandria Toyota and while I would love to rave about the quality and service (which both are unfathomably unparalleled) the true pleasure in working with this company is the people. From Founder to maintenance, I haven't found a car company that so diligently and profoundly cares for not only for the condition of your vehicle, but also for you as a client. There isn't a company I trust or enjoy more when it comes to selling and buying cars than Jack Taylor's Toyota.
The service is impeccable (of course – it’s Toyota). Fast, reliable, quality. What makes this place special is the people.Every time I have to have my car serviced I feel like I am dropping it off with a friend. I know how cheesy that sounds, but they really do go out of the way to make you feel comfortable. I will never go anywhere else.
Excellent Dealer Exchange experience
Nice staff and very clean shop. Love their coffee machine ;)