I had an outstanding car buying experience here. This dealership was much nicer than other ones I visited, and the purchasing process I felt was more similar to a Lexus dealership than a boiler room atmosphere you see in other places. I also had an accessory installed as part of my purchase, and their shop seemed pretty well-run and efficient.
One word describes my experience at Jack Taylor's, 'EXCELLENT'. Whiles I read several negative reviews, I think those negative reviewers don't realize it's 'People' that make or break businesses. I would rather isolate the people who made my experience great and write to say thank you and recommend them to others. My service adviser's name was Regina White and the technician whom I was informed worked on my vehicle was Guzan. I went to Jack Taylor for a thorough diagnostics of "Check Hybrid System" indicator light on my 2012 Toyota Camry Hybrid dashboard. The visit to Jack Taylor's was after my issue was misdiagnosed by another Toyota dealer whom I would not mention here, and several other gas station mechanics who were 'just afraid' to even take a look at a hybrid problem. First of all, Regina squeezed time within their tight appointments to accept my walk-in as I was desperate. She greeted me with a nice welcome and carefully listened to my complains to pass on to the technicians exactly as I wanted. I have no complains about waits when you expect the best job but after about 3 hours the Technician Mr. Guzan thoroughly, methodologically, and accurately diagnosed my problem to be a broken wire for the Hybrid Converter. This result made my day. This issue "Check Hybrid System" was previously diagnosed by another Toyota Certified Technician at another dealership as a faulty DC/DC Converter and Management ECU unit which costs $6000 for parts alone. Glad to write a review to tell the world that if you own Hybrid Car resolve your hybrid cars' problems with Jack Taylor Alexandria Toyota service technicians. At least they know what they're doing and will save you thousands' of dollars and unnecessary stress. Thank you for reading my lengthy review and hope if you're a Hybrid Owner you find this review useful. cheers!
Great dealer! Highly recommend. Have gone there for both my toyotas and it's always a pleasure. I've tried other Toyota dealers and this one always is better. Thank you Douglas, Darrin, and gabe. You guys were all great as always! Will be comin here again and recommending
I had a great experience at this place. The people were very efficient, friendly and helpful. Jaime who was the person who took care of me had a great attitude, and gave me different options and solutions to make sure that I was going to leave the dealership happy with my car, and sure that happened!! I will recommend this dealership to everybody and specially Jaime if you are hispanic.
Came in today to get a pricing on a 2015 Camry, including financing. Wasn't necessarily looking to buy right away, but Octavious Williams quickly helped me find the vehicle that I wanted. He also got me in touch with financing and ultimately provided me with a superb car buying experience. I think that I may have payed more for the vehicle than a consumer could find elsewhere, but I do not think that you will find service better than what Jack Taylor's own salesman Octavious Williams and financier Baika provided. Plus I have maintenance covered for 4-7 years depending on the type of damage received. Love my new car already :)-A happy customer (Tim)
Jack Taylor" TOYOTA IS AWESOME"their personnel team was courteous and efficient from the moment I stepped on the lot everyone greeted me with a smile. and a sincere How can I Help U? Mr.C.L.Cole was a Fantastic Salesman !!!!